Is it possible that a typo – or a series of them – can turn off a potential customer? You’d better believe it! These days, many people begin their purchasing journeys online, so a flawless website that grabs and keeps their attention is critical. Remember, first impressions matter.
Whether intentionally or unintentionally, poor grammar, spelling, and punctuation on your site can negatively influence how people see you or your brand and may even damage your or your brand’s reputation. And, with so much of a business’s communication tied into branding, marketing, and emails, improper grammar can completely affect the interpretation of what you are trying to communicate.
Here are a few reasons why proper grammar in your brand messaging is so important to your company’s success.
#1. Without proper grammar, spelling, and punctuation, your brand’s message is at risk of being confusing and even completely misunderstood.
You have most likely spent a lot of time and effort to decide on the best message for your target audience. Producing content that contains mistakes in grammar, spelling, punctuation, and even style may significantly dilute the message you worked so hard to establish. Your brand does not benefit from confusing messaging.
#2. Poor grammar, spelling, and punctuation alters the consistency and impacts the trustworthiness of your brand message.
People look for brands on which they can rely. Trust is earned. By delivering a consistent message, your business becomes one they can trust. Consistency can refer to several things, but it is especially important when it comes to your wording.
#3. Your brand’s credibility is at stake if your content contains grammar, spelling, and punctuation mistakes.
As we mentioned earlier in this post, typos are one of the key reasons why people may become turned off by a brand. Attention to detail is critical. People simply do not trust brands that seemingly fail to put in the time and effort to create error-free content.
#4. Poor grammar, spelling, and punctuation can negatively affect user accessibility.
It is important to keep in mind that not everyone who reads what you have written will easily ‘get’ what you are saying. Some people are attempting to figure out the meaning of every word, regardless of whether it is correct or not. In addition, English may not be the native language of your potential customer. Grammatical errors and other typos may result in potential customers being unable to understand your message. Or, even worse, they may misinterpret you completely.
How can I avoid grammatical errors in my brand’s content?
When creating content for your brand, it is inevitable that you will commit a grammatical error at some point. Fortunately, there are a few ways to help you avoid, or at the very least catch and modify, these errors before they are published.
To avoid grammar errors in your business content and correspondence, consider these tips:
- Make edits as you go. If you start editing straight away, you will save time later because you will have fewer edits to make at the end.
- Use digital tools to help streamline the editing process. With a quick Google search, you can easily find a variety of free online spelling and grammar checkers. Some of these tools also provide synonyms, allowing you to use a broader range of words in your content.
- Double-check your own work for typos. Even though your work may be reviewed by an editor before final approval, it is still a good idea to do your own proofreading before submitting it.
- Outsource it to a team with writers and proofreaders. By hiring a specialized group to create and review your material, you can drastically reduce the grammar errors on your website and on your social media pages.
Over to you
All businesses, regardless of their size or industry, should understand the value of using good grammar, correct spelling, and proper punctuation in their online content. Whether it’s a quick tweet or status update, an email, or the more involved writing of a blog or a company page, you want to make a good first impression to people who are interested in your brand.
At MYOB Inc. we have several content writers and proofreaders on our staff to help you present your best messaging to represent your brand.
Written by: Jennifer Hanford, MYOB Blogger