AI Fizzle: Understanding Customer Disappointment and Strategies for Improvement
Picture this: You're scrolling through a website you want to purchase from and hoping for quick answers to your questions. A chatbot pops up, promising instant assistance. You type in your question, and… crickets. Or worse, a generic, robotic response that misses the...
The Advantages of Blogging for Small Businesses (and How to Do It)
I remember when I wrote my very first blog post in 2013. At the time, I knew absolutely nothing about SEO or keyword research… I was basically writing just to write. I knew that I wanted to earn money through writing, though. I’ve never been crazy about the idea of...
Forget the Phone—Your Customers Are Talking on Social Media
Imagine yourself as a small business owner who is dedicating all of your energy to developing a service or product that you firmly believe in. You've finally launched, and the initial buzz is exciting. Then, you see it—a negative comment on your latest Instagram post....
Outdated Information Could Be Costing You Customers! Here’s How to Fix It
Consider the following situation... You are a small business owner eagerly awaiting customers after a long weekend. You've stocked up on supplies, your team is ready, and you're eager to start the week. But as the morning progresses, you notice that very few customers...
Black Friday: A Canadian Perspective
Remember when Black Friday used to be just a distant American shopping frenzy? We'd see the ads, drool over the deals, and then head south of the border to snag those elusive bargains. But times have changed, and so has the Canadian shopping landscape. Now, Black...
Holiday Social Media: A Gift for Your Business
Imagine this: It’s the beginning of November, and you’re getting in the mood for Christmas. The air is crisp, the decorations are appearing in the stores, and everyone is getting in a festive mood. You're sitting at home, cozy and warm, scrolling through your...
How Canadians Are Navigating the News Void on Meta
Imagine waking up one morning and finding your favourite news sources—the ones you've always relied on for daily updates—suddenly vanished from your Facebook and Instagram feeds. That's exactly what happened to millions of Canadians when Meta, the parent company of...
The Social Media Cocktail Party: Which Platform is Your Type?
Imagine yourself at a bustling cocktail party. There's a mix of people: the life of the party, the quiet observer, the professional networker, and the social butterfly. Each person has a unique personality, and you're drawn to some more than others. Similarly, social...
Why Your Business Should Consider Sending e-News
Are newsletters still relevant in the age of social media? Absolutely! While platforms like Instagram and TikTok have become popular for quick updates, newsletters offer a unique advantage: direct communication with your audience. With newsletters, small businesses...
GOSSIP! Have you heard?
As small-business owners operating in the fast-paced world of social media, our platforms serve as an essential avenue for connecting with our target audience, sharing our stories, and promoting our products or services. With so much information out there on the...